Here’s the translation:
Allianz Partners has held its twenty-fifth Annual Roadside Assistance Provider Convention in Madrid, an event that brought together key partners from its network across Spain. During the sessions, key topics were discussed that will define the company’s roadmap, focusing on agility, digitalization, and sustainability.
Representatives from the Operations, Commercial, and Quality areas of Allianz Partners shared with the providers their objectives, challenges, and strategies aimed at the continuous improvement of services. This open dialogue aims to strengthen relationships and ensure that customer service meets the highest quality standards.
One of the highlights of the meeting was the importance of speed and effectiveness in service, as well as the fundamental role of human interaction with customers. The professionalism of the provider network has become a pillar that has positioned Allianz Partners as a leader in the field of roadside assistance.
The importance of on-site repairs was also emphasized, as they not only enhance the customer experience by resolving issues more quickly and conveniently, but also contribute to sustainability by reducing travel and carbon emissions.
Álvaro Novillo, Operations Director of Allianz Partners, expressed his pride in the provider network, emphasizing that their commitment is essential to maintaining high-quality standards in roadside assistance and to continue leading in the sector.
The Convention has established itself as a fundamental meeting space between Allianz Partners and its strategic partners, reinforcing collaboration and shared commitment to delivering assistance that is fast, effective, and of the highest quality. This event reaffirms Allianz Partners’ leadership in mobility and assistance solutions, charting a path toward a more sustainable and digital future.
Source: MiMub in Spanish