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Mexican consultant Héctor Manuel Montero Rodríguez has introduced an innovation that could change the landscape for small and medium-sized enterprises (SMEs) in Latin America: an innovative methodology for automating processes. At a recent virtual event, Montero highlighted that digitalization is no longer a luxury reserved for large corporations; it has become a necessity for competitiveness in a rapidly evolving business environment.
The initiative arises in a context where less than 30% of micro, small, and medium-sized enterprises in the region have effectively implemented digital solutions, according to a report from the Inter-American Development Bank. Much of this sector still relies on manual processes, leading to inefficiencies and costly mistakes.
With over a decade of experience advising SMEs in Mexico, Colombia, and Peru, Montero has developed a structured approach based on five crucial stages: analyzing the current operational flow, identifying bottlenecks in processes, selecting accessible digital tools, training the team, and continuous monitoring. This methodology is specifically designed to address the economic, cultural, and technological particularities of small Latin American businesses.
The initial results obtained with this methodology are promising, showing operational time reductions ranging from 30% to 50%, as well as a significant decrease in errors in administrative tasks and improvements in customer service due to automated follow-ups. According to Montero, digitalization can lead to an increase of up to 45% in the productivity of companies that choose to invest in these solutions.
To promote this digital transformation, Montero has announced the launch of virtual group mentoring sessions in June, where he will share practical examples and strategies for automating functions using accessible tools like Trello, Google Workspace, and WhatsApp Business. Additionally, a free initial diagnosis will be offered on his website, guiding businesses in identifying areas suitable for automation without disrupting their current operations.
Finally, Montero emphasized that digitalization should be a conscious and gradual process, ensuring an effective and sustainable transformation for small businesses in the region.
Source: MiMub in Spanish