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The average satisfaction rating for Vehicle Technical Inspection (ITV) stations in Spain stands at 4.11 out of 5, according to a study conducted by DEKRA Spain. This analysis, which evaluates 562 stations across the country, particularly highlights the DEKRA ITV station in Getafe, which has achieved an outstanding rating of 4.9 points, backed by over 1,000 reviews on Google.
Located in Madrid, the Getafe station has established itself as the highest-rated in Spain, thanks to its efficiency, professionalism, and customer service. Users have pointed out several aspects that set this station apart from others, including the speed of the process, with reduced waiting times, and prompt assistance from the technical staff, who are trained to address customer inquiries.
Moreover, the clarity and transparency of the procedures have been emphasized by users, who appreciate avoiding unpleasant surprises. The ability to easily schedule appointments, either online or by phone, has helped minimize uncertainty and prolonged waits, turning a requirement into a positively valued service.
DEKRA’s study has also identified trends in the ITV sector, observing that users favor those stations that manage to balance technical efficiency with personalized service. When the experience is satisfying, the ITV is perceived less as a tedious task and more as a trustworthy professional service.
DEKRA, which has performed over 32 million inspections worldwide, operates six ITV stations in the Community of Madrid, gradually opened since the first one in Leganés. These facilities stand out for their focus on sustainability, following the “ITVerde” concept, ensuring that all their energy comes from sustainable sources.
The analysis not only highlights the high satisfaction of users at the Getafe station but also underscores the importance of providing quality and efficient service in the ITV sector, demonstrating that these aspects are crucial for enhancing the customer experience.
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Referrer: MiMub in Spanish