MST Holding Shines with Two Awards at the 16th Edition of the Platinum Customer Experience Awards.

The recent Platinum Customer Experience Awards gala marked a milestone for MST Holding, a company with over thirty years of experience in transforming customer service. In its 16th edition, the company was honored with two significant awards: Best Contact Center of the Year and Best Customer Experience in Professional Services, thanks to its collaboration with Brother International Europe Ltd.

As a Gold Sponsor of the event, MST Holding reaffirmed its commitment to the development of the sector and the recognition of talent. The excitement was palpable among the team as they received the award for Best Contact Center of the Year, an achievement they regard as a well-deserved tribute to their dedicated efforts. The company’s management highlights that they are one of the few contact centers with 100% Spanish capital, a legacy of Pedro Barceló Julià, who has maintained a people-centric approach as the foundation of their business model.

With over 1,500 professionals on its team and an international presence, MST Holding has established itself as a multilingual, multichannel BPO service center while preserving its family essence. The company’s success is rooted in constant digital transformation, exceptional operational quality, and a strong organizational culture driven by values such as proximity and excellence.

The second award, for Best Customer Experience in Professional Services, emphasizes MST’s ability to provide tailored solutions and adapt to demanding standards, which has fostered trust-based relationships with its clients. Collaboration with Brother has allowed the company to demonstrate outstanding results in satisfaction and efficiency.

MST Holding is built on three fundamental pillars: industry experience with specific solutions, agile methodologies, and a strong commitment to its team. The management emphasizes that the true engine of their success is people, prioritizing their well-being and professional development.

This recognition is not seen as an end but as a new beginning that motivates the company to continue improving and growing. Currently, MST Holding is exploring new service lines and incorporating innovative technologies, such as artificial intelligence and process automation, to enhance the customer experience.

Finally, the company expresses its sincere gratitude to its team and all those who trust in its services, affirming that this recognition is the result of collective effort. With a clear vision and a strong commitment to talent, MST Holding positions itself as a benchmark in the sector, ready to contribute to the development of the customer experience ecosystem and continue innovating in its service offerings.