Atenzia has played a crucial role in the response to the DANA that affected the province of Valencia between October 29th and December 1st. During this period, the Atencion Advanced Telecare Service Call Center registered an impressive total of 372,405 communications directed to Telecare users in the areas most impacted by the floods.
The main objective of these communications was to provide support and assistance to a particularly vulnerable group: the elderly and those in dependent situations. Since the beginning of the crisis, outgoing calls were prioritized in the most affected municipalities, working in coordination with local Social Services to monitor the status of these individuals.
With the activation of Atenzia’s Contingency Protocol, the work team was reinforced, increasing the attention staff to ensure proper support. This measure allowed for a more thorough monitoring of users and the activation of an extraordinary mechanism to locate those individuals with mobile telecare service.
Emergency management also included the identification of situations of extreme vulnerability. Those individuals with specific needs related to food, hygiene, and personal care were attended to as a priority. In some cases, the Atenzia team committed to delivering essential medications directly to the affected individuals, especially when they did not have a family support network.
Additionally, in collaboration with the Solidarity Chamber of Alicante, the distribution of food menus to users in the affected areas was carried out. These initiatives highlight the importance of the Telecare Service in times of crisis, similar to what was evidenced during the COVID-19 pandemic. The service’s performance has proven to be essential in ensuring the well-being of the elderly and those in dependent situations, reaffirming its role as an essential public resource in emergency situations.
via: MiMub in Spanish