Here’s the translation to American English:
Unicaja has formalized a ten-year strategic agreement with DXC Technology, a global technology services company recognized on the Fortune 500 list, aimed at transforming and modernizing its banking operations. This project is part of the entity’s strategic plan for 2025-2027, which seeks not only to drive growth but also to enhance customer service.
An analysis of the current operating model has allowed Unicaja to identify areas for improvement, which will be implemented through the incorporation of advanced technologies, such as generative artificial intelligence. After a competitive process, the entity has decided to partner with DXC Technology to lead this transformation. As part of the agreement, DXC will acquire FK2, a firm within the Unicaja Group, and will take over leadership of a team essential to the bank’s operations.
This collaboration will enable Unicaja to benefit from the automation and digitalization capabilities offered by DXC Technology, combining its extensive experience in the banking sector. Therefore, the entity will move toward a next-generation operating model, with a strong focus on continuous service improvement and more robust operational control.
Estrella Botas, the Director of Technology and Operations at Unicaja, noted that this agreement marks a key moment in the organization’s evolution toward a more agile and intelligent model. According to her, the transformation is not limited to the adoption of new technologies, but also involves a change in operations to provide superior service to customers.
Juan Medina, head of People, Organization, and Legal at Unicaja, emphasized that the alliance with DXC Technology will facilitate the acceleration of the transformation process thanks to the company’s technological expertise. Medina stressed that this initiative will provide new tools that will optimize the work of the FK2 team, which will continue to be a pillar in the new operating model.
Alfonso García, president of DXC Technology in Spain and Portugal, highlighted that this project consolidates their presence in the Spanish banking sector, where important institutions rely on their ability to deliver competitive advantages and address challenges in a complex environment. García expressed his commitment to operational excellence and the intention to position Unicaja as a benchmark in the financial sector, both nationally and internationally.
Referrer: MiMub in Spanish