Concentrix has made a significant announcement with the launch of iX Hello™ 2.0, an advanced platform that represents a major step forward in how businesses interact with their customers and employees. This new version stands out for incorporating agent-based artificial intelligence, capable of continuously learning, autonomously responding, and operating across multiple channels without requiring prior programming.
The iX Hello™ 2.0 platform enables organizations to manage a wide range of tasks, from scheduling appointments to providing personalized customer service. Additionally, it is presented as a native solution that integrates efficiently with recognized enterprise systems such as Salesforce, Microsoft, and Workday, ensuring smooth and secure experiences tailored to each brand’s characteristics.
The tool’s artificial intelligence allows for natural and accurate dialogues, with the ability to interact via voice, chat, smart devices, or text messages. This functionality positions iX Hello™ 2.0 competitively in the market, as it goes beyond simple chatbot tasks to offer a strategic solution that can be key to digital transformation in various sectors.
Another standout feature of iX Hello™ 2.0 is its flexibility. The platform includes preconfigured models that facilitate rapid implementation, allowing companies to launch functional assistants in a matter of minutes, eliminating the need for complex software development. Furthermore, its design allows it to learn from each user interaction, continually improving its performance and ability to offer self-service options.
Data on the effectiveness of its implementation is encouraging. It is estimated that iX Hello™ 2.0 can reduce up to 80% of the time spent on key tasks and improve customer satisfaction by 40%. Additionally, there has been observed a productivity increase of up to 20%, based on real case studies where the tool has been applied.
Ryan Peterson, Product Director at Concentrix, emphasizes that after developing technology to address challenges for over 2000 clients, the company has the necessary experience to create customized solutions that simplify their clients’ lives. He highlights that iX Hello™ 2.0 is backed by this rich history of technological innovation.
Source: MiMub in Spanish
