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The company Allianz has activated its Recovery Plan following the major power outage that affected Spain, aiming to ensure continuity of service for its clients. Since the onset of this crisis, the insurer’s Crisis Committee has been intensively working to restore normal operations and minimize the impact on its policyholders, brokers, and employees.
During the outage, Allianz kept its customer service hotline available for road and home assistance requests. Currently, it has strengthened its customer service teams to handle an anticipated increase in call volume. The customer service phone number, available toll-free, is 900 300 250.
Furthermore, the company has reinforced its claims teams, focusing on home, small business, and corporate insurance. A special protocol has been implemented for managing claims directly related to the power outage, in addition to promoting the use of video assessments to expedite the processes.
Allianz is continuously updating its clients through its website and social media, maintaining constant communication with brokers to ensure service to the affected policyholders. In addition, to prioritize the well-being of its staff, remote work has been emphasized in the affected areas until public transportation normalizes and the power grid stabilizes.
With these measures, Allianz reaffirms its commitment to protecting its clients and ensuring business continuity, while also focusing on the well-being of its personnel, maintaining its purpose in exceptional situations.
In the context of the insurance industry, Allianz Seguros stands out as a leader in the Spanish market, combining physical closeness with advanced technology to meet its clients’ needs. With over 2,000 employees and more than 7,000 brokers, its service is characterized by personalized attention.
Additionally, Allianz employs innovative tools to enhance the customer experience, including mobile applications, a client area on its website, and sending over 500,000 annual SMS messages to its policyholders. The insurer offers a wide range of products, from personal and family insurance to business solutions, all grounded in a comprehensive security approach.
As part of the Allianz Group, which operates in over 70 countries and serves more than 122 million customers, the company benefits from the group’s global expertise while committing to incorporate ecological and social criteria into its processes, standing out in sustainability within the insurance industry.
Source: MiMub in Spanish
