The International Fair of Rescue, Assistance, and Emergencies (FIRECA) has taken place this week at the Congress and Exhibition Palace of Seville, bringing together key players in the sector for its sixth edition. At this event, Allianz Partners has reaffirmed its leadership as a roadside assistance provider and as a sponsor of the event, presenting a assistance model that emphasizes trust, digitalization, and uninterrupted mobility.
Álvaro Novillo, Operations Director of Allianz Partners Spain, together with Antonio Ibáñez, Roadside Assistance Provider Manager, shared with attendees several success stories and the most valued solutions by clients and providers. Novillo highlighted that “our priority is to guarantee the safety and mobility of the client quickly and effectively,” emphasizing the need for a team of highly qualified agents and a robust network of providers.
Among the innovations presented, Allianz Partners introduced its ecosystem of solutions that combines technology, efficiency, and sustainability. Drivers can now request assistance instantly through a web app or by phone, significantly reducing response times. Additionally, the company has expanded its network of preferred workshops, where clients can receive priority attention and repairs in less than 30 minutes. In order to minimize CO₂ emissions, they also promote on-site repairs, which helps to reduce waiting times.
Allianz Partners’ comprehensive assistance offering not only covers vehicle repair after an accident, but also includes medical, legal, and administrative support, ensuring the necessary backing for occupants, which may include repatriation or transfer if necessary.
In conclusion of his intervention, Novillo emphasized the need for drivers to feel peace of mind knowing they have a professional team that will accompany them in every stage of the process. At this edition of FIRECA, Allianz Partners has had the opportunity to strengthen ties with their trusted providers and exchange innovations and best practices with other sector representatives.
via: MiMub in Spanish
