Here’s the translation to American English:
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Deepdots, a startup focused on artificial intelligence and specialized in analyzing customer feedback, has opened its first office in Barcelona. This move is part of a broader strategy to provide companies in Spain and internationally with tools that allow them to quickly and accurately gather insights into their users’ opinions. The company recently closed a seed funding round, raising €5.5 million, led by Dawn Capital, with participation from Maki.vc and several prominent business angels.
Founded in 2023 by Fran Arias, who serves as CTO, and Nima Vali Rajabi, CEO, Deepdots specializes in developing AI models that enable companies to centralize and analyze feedback at scale. The platform eliminates the need for manual analysis, resulting in significant time savings for its clients. Additionally, the tool provides real-time insights that enhance customer experience and facilitate efficient data collection through smart surveys.
Unlike traditional methodologies, which often require manual processes and unreliable AI tools, Deepdots simplifies the work of customer experience teams. Its platform integrates with popular solutions like Intercom, Zendesk, and HubSpot, ensuring smooth and effective data capture. Among its first clients are prominent companies in the pharmacy, real estate, and water services sectors.
The recent investment will allow Deepdots to strengthen its platform and cover the entire customer feedback lifecycle. The founders have extensive experience, having previously worked at Google, where they developed solutions that generated over $100 million in revenue.
During the unveiling of the new office, Arias emphasized the quality and privacy of their technology, ensuring that each client receives a customized model tailored to their context, thus protecting the privacy of the processed data. Rajabi highlighted the importance of turning feedback into actionable information, empowering companies to make more informed and timely decisions.
Norman Fiore, a partner at Dawn Capital, expressed confidence in Deepdots’ potential to lead the customer voice market, while Geeta Schmidt underscored the platform’s ability to transform feedback into strategies that enhance customer satisfaction.
Deepdots’ ambitions go beyond merely optimizing consumer analysis. They also aim to improve the quality of service that companies provide, transforming the relationship businesses have with their customers. The startup, which has rebranded from Magic Feedback to Deepdots, symbolizes its commitment to understanding and connecting the dots of data to offer deeper insights.
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via: MiMub in Spanish
