eGain, a recognized knowledge platform supported by artificial intelligence and specialized in services, has unveiled a series of revolutionary enhancements to its products during its annual conference, Solve 24, held in Chicago. These updates aim to optimize the customer experience while reducing operational costs for businesses by providing precise and personalized responses to user needs.
According to a recent study by Gartner, it is projected that by the year 2025, virtual assistant projects that do not integrate with modern knowledge management systems will be doomed to fail in achieving customer experience objectives. In anticipation of this scenario and in response to this challenge, eGain has developed the eGain AI Agent™, an advanced agent that efficiently interacts with customers, understanding their intentions and guiding them towards personalized solutions. Additionally, the agent has the ability to explain its reasoning process, generating trust among users.
The cornerstone of these enhancements is the eGain Knowledge Hub, which stands out for its ability to generate reliable content quickly and effectively. Through its library of eGain Knowledge Transformers™, content creation is achieved up to ten times faster than before, using various sources such as websites, SharePoint repositories, PDF documents, and CRM systems.
This innovative eGain AI Agent will be launched to the market at an affordable cost of 25 cents per customer conversation, starting January 2025. However, the company has begun offering beta tests to some of its clients, allowing them to experience the advantages of this new technology.
The company reaffirms its commitment to offering innovative solutions that not only enhance customer service, but also help organizations manage knowledge more efficiently and economically. With these enhancements, eGain positions itself at the forefront of digital transformation in customer service, responding promptly to emerging market needs.
Source: MiMub in Spanish
