Next year, Chicago will become the epicenter of innovation in customer service with the celebration of eGain Solve 2024, a highly relevant event that will take place from October 29 to 30 at the Hyatt Regency O’Hare. Organized by eGain, the leading platform in artificial intelligence solutions for customer service, this meeting promises to mark a before and after in the transformation of business performance through AI-driven knowledge.
The event will kick off with a presentation by Lynda Braksiek, senior research director at the American Productivity and Quality Center (APQC), who will discuss emerging trends in AI-powered knowledge. Additionally, Ashu Roy, CEO of eGain, will offer a masterclass titled “Reliable Knowledge: The Fundamental Imperative for Customer Service Delivery in the Age of Generative AI,” emphasizing the crucial importance of information reliability in today’s customer service environment.
The conference will also showcase success stories from prominent global clients such as Cathay Pacific, One Medical (Amazon), Rogue Credit Union, RPM Living, and Specialized Bicycles. These examples will illustrate how leveraging AI-based knowledge has transformed their operations and the service they offer to their customers, validating the perspectives of integrating modern knowledge management systems supported by AI, as envisioned by Gartner.
Among the many scheduled activities, attendees will have the opportunity to participate in an exclusive masterclass on the application of generative AI in customer service. Various workshops focused on creating, personalizing, and optimizing knowledge through artificial intelligence will be offered, along with the chance to explore eGain’s latest innovations and products in a demonstration room.
Beyond learning, the event will allow participants to interact directly with industry executives and experts. Themed sessions will include Q&A sessions and the possibility of holding individual meetings, adding significant value for attendees.
Those interested in participating in this unique opportunity for innovation and learning can already register through the conference’s official website at eGain.com/Solve. The event organizers have cautioned that the program is subject to change without prior notice.
With this conference, eGain not only reinforces its position as a leader in optimizing customer experience but also highlights its commitment to delivering efficient solutions that reduce costs through reliable information. For more information about eGain’s services, visit their website at www.egain.com.
Source: MiMub in Spanish
