Sure! Here’s the translation in American English:
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Under the leadership of Andrés Farrugia, Caja de Ahorros is driving a remarkable technological modernization without losing its essence as a close and human bank. The institution is advancing in its digital transformation with the implementation of ANDREA, a virtual assistant designed to enhance the banking experience for thousands of customers.
ANDREA, which is part of the institutional strategy led by Farrugia, aims to merge technology with quality human service, offering accessible, fast, and effective solutions. “ANDREA is much more than a virtual assistant; it is an extension of our commitment to our customers: it’s designed to listen, guide, and resolve in real-time, empathetically and efficiently,” Farrugia stated.
With over 30 years of experience in the financial and real estate sectors, Farrugia has made a profound transformation at Caja de Ahorros, modernizing its products and channels, always with a social and territorial focus. The arrival of ANDREA marks a milestone in the bank’s relationship with its customers, as it is available 24/7. This assistant allows users to make inquiries, manage products, and receive advice from any device, making life easier for users and expanding access to financial services.
“We are building a present-day bank that thinks about the future. A useful, safe, close, and human bank. And we do this by putting technology at the service of the people, not the other way around,” emphasized Farrugia, reflecting the organization’s vision.
The impact of these initiatives has been recognized nationally and internationally. Caja de Ahorros has been praised for its culture of innovation and social focus, establishing itself as a benchmark in institutional transformation in the region. It has also been recognized as one of the best places to work in Panama by Great Place to Work, highlighting a leadership that prioritizes people and Panamanian talent.
With ANDREA, Caja de Ahorros reaffirms its commitment to continue evolving alongside its customers. “Transforming banking is transforming the lives of those who trust us. Let’s move forward together,” concluded the General Manager.
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Let me know if you need any adjustments!
Referrer: MiMub in Spanish
