Sure! Here’s the translation into American English:
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Atos, one of the leading companies in the field of digital transformation, has reached an agreement with Canal de Isabel II (CYII) to manage the information technology (IT) services for over 2,500 workstations. This decision is part of the organization’s strategic plans in areas such as cybersecurity and service continuity, as well as its initiatives to advance digitalization and process optimization.
The contract, valued at 8.6 million euros, includes comprehensive management that covers everything from workstations and devices to a User Support Center, along with the administration of various profiles within the Canal. The proposal is notable for its innovative operational approach, which establishes multiple levels of support to facilitate quick incident resolution, including personalized attention for VIP users and a technical lab specialized in problem-solving.
This ambitious project aims not only to ensure high operational quality through a robust contingency plan but also to focus on sustainability. Actions will be implemented to reduce carbon emissions, utilizing process automation and collaborative tools that minimize the need for travel. The support center will operate 24 hours a day, seven days a week, in Madrid, providing a multi-channel support platform and the capability to generate real-time reports.
Atos intends to apply market best practices, relying on international certifications that ensure quality, security, and efficiency of service. Camino Frade, the project lead at Atos, emphasized that the proposal is designed to meet the needs of Canal de Isabel II, combining expertise with innovative technology and a strong commitment to sustainability. The implementation of this solution aims not only to enhance the user experience but also to align Canal operations with the highest technological and environmental standards.
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Source: MiMub in Spanish
