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Konecta has announced a strategic alliance with CrewAI, an innovative multi-agent coordination platform based in San Francisco, which has the potential to transform customer service operations through artificial intelligence. This collaboration represents a significant advancement for the adoption of agent-based AI models in Europe and Latin America, with the goal of driving digital transformation across various organizations. It is estimated that between 30% and 40% of Konecta’s clients will benefit from this integration over the next year.
The synergy between Konecta and CrewAI promises to redefine how humans and AI agents collaborate, merging human intelligence with automation and data management capabilities to achieve tangible results in every interaction. This new approach establishes a structured environment that allows for the creation and scaling of autonomous agents within the operations of diverse companies.
One of the standout features of the CrewAI platform is its ability to coordinate multiple AI agents that automate complex business processes. This will facilitate tasks that historically required the intervention of several human operators, such as the creation of business proposals, covering everything from understanding customer needs to generating pricing models, all handled by a team of intelligent agents.
The collaboration between both companies will not only expand Konecta’s solution offerings in sectors such as banking, financial services, and telecommunications but also optimize the company’s internal operations in critical areas like human resources and finance. An example of this innovation is the onboarding process for new employees, where an AI team efficiently and automatically handles information extraction, credential issuance, and the creation of personalized schedules.
Konecta has demonstrated the potential of this technology by automating the testing process of a voice agent for a food ordering service, achieving a 96% reduction in time spent on quality control.
The company will not only implement these initiatives through a specialized Center of Excellence but will also position itself as the main consulting and implementation partner for CrewAI in its region. This ensures that organizations interested in integrating this technology have the necessary support from the initial evaluation to complete execution.
Nourdine Bihmane, CEO of Konecta, emphasized that “agent-based AI represents a fundamental shift in the way companies operate,” stressing that the goal is not to replace workers but to enhance human intelligence. Likewise, João Moura, CEO and founder of CrewAI, agreed that this alliance brings the promise of intelligent operations into reality, making them a tangible and scalable option.
via: MiMub in Spanish
