Here’s the translated text in American English:
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Konecta has been recognized as a Leader in the Frost Radar™ 2025 by Frost & Sullivan, consolidating its position as a provider of next-generation customer experience (CX) solutions in Europe and Latin America. This recognition comes from a well-regarded benchmarking tool in the industry that evaluates companies based on their innovation and growth rate, allowing for an analysis of their long-term potential and market positioning.
In a competitive environment with over 250 providers, Frost & Sullivan analyzed 14 leading companies in Europe, highlighting Konecta for its outstanding score on the Innovation Index, which exceeded 4.25 out of 5, improving its assessment compared to 2024. This achievement reinforces its reputation as a standout company in the outsourcing of CX services.
Bernardin Arnason, Industry Director at Frost & Sullivan, praised Konecta’s commitment to innovation and sustainable growth, particularly through its Katalyst 2028 strategy, which promotes digital transformation for both its clients and internal operations.
Simultaneously, the company also received the same recognition in Latin America, where it ranked among more than 200 Customer Experience Management (CXM) providers. In this context, the top 19 companies were identified based on their track record and growth potential, and Konecta was one of four providers to receive a score above 4.5, emphasizing its impact on the digital transformation of its clients and the adoption of new technologies.
Sebastián Menutti, Industry Director for Latin America at Frost & Sullivan, highlighted Konecta’s ability to drive customer experience transformation, emphasizing its market leadership and operational efficiency.
Factors contributing to this recognition include the provision of AI-based services, hybrid and efficient operations, investments in employee training, and strategic technological partnerships. All of these have enabled Konecta to maintain sustainable growth that continues to outpace the competition, even in expanding markets such as the United States, India, the Middle East, and South Africa.
Nourdine Bihmane, CEO of the Konecta Group, stated that this recognition in the Frost Radar 2025 reflects the trust that clients place in the company and the commitment of its team. He emphasized his pride in being acknowledged for their innovation and their ability to generate significant and scalable business results.
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