More than 200 people gathered last Thursday at the Casa de Burgos, in Madrid, to attend the Fortius 2024 Awards gala, an event organized by the Spanish Association of Experts in Customer Relationship (AEERC) with the aim of recognizing the most outstanding professionals in the field of customer service. This was the 17th edition of the awards, which presented a challenge to the jury due to the abundance of candidates.
Out of over 96 proposals, 23 finalists were selected and awards were given to seven winners from 17 companies. Among the participating companies, Konecta stood out particularly, as it managed to have six of its professionals nominated, becoming the company with the most finalists in this edition.
Among the Konecta laureates, Laura Cabezas González was awarded as Best Platform Manager and Carmen Santos Posada received the award for Best Sales Agent. Mª José Quel, on the other hand, took second place in the Fortius Spirit category. The winners were not only recognized with a trophy and a diploma, but also received a scholarship for the Superior Program in Customer Service Management and Leadership, organized by ESIC and AEERC.
María Jesús Beguer, director of Konecta Spain, emphasized the importance of talent in the company’s transformation, highlighting that the team’s commitment and dedication are essential for the continuous improvement of the service. She also emphasized that the Fortius Awards not only involve the delivery of awards, but also act as a boost for the training and professional development of their employees.
The event concluded with a speech by José Francisco Rodríguez, president of AEERC, who emphasized the relevance of these awards in a constantly evolving business environment. Rodríguez pointed out that the initiative aims to reflect the optimism and enthusiasm for the future among professionals in the sector, and highlighted the important role they play in customer care and relationship.
Source: MiMub in Spanish
