The Frost Radar™ 2024 report, prepared by the renowned consulting firm Frost & Sullivan, has once again positioned Konecta as a leader in customer experience management in the EMEA and Latin American markets. Using a precise methodology, Frost Radar™ selects and evaluates companies based on their growth, innovation, and ability to implement effective solutions. Konecta has positioned itself in the upper quartile of the report, highlighting its leadership in the sector.
Recognized globally for its customer experience services and digital solutions, Konecta stands out as one of the leading BPO providers, receiving high ratings in areas of growth and innovation. The company’s CEO, Nourdine Bihmane, sees this recognition as proof of Konecta’s constant commitment to innovation and the dedication of its teams worldwide. Bihmane emphasizes that this achievement motivates the company to continue pushing the boundaries of excellence in customer experience and digital transformation, solidifying its position as a trusted partner for global clients.
Sebastian Menutti, Industry Director at Frost & Sullivan, highlights Konecta’s strong growth trajectory in Latin America. He points out that the company has achieved significant growth rates by supporting organizations across different industries with AI-based solutions and customer experience management consulting. On the other hand, Bernardin Arnason, another director at Frost & Sullivan, states that in the European market, Konecta shines for offering comprehensive solutions in customer experience management, characterized by their success and excellence.
The Frost Radar™ analysis is based on two main indices: the Growth Index, which evaluates market share, revenue growth, and growth projection; and the Innovation Index, which measures the scalability of innovations, R&D investment, product portfolio, and customer alignment. The rigor of the methodology used ensures that only the most outstanding companies are selected and recognized, solidifying their position as industry leaders. In this edition, Konecta has demonstrated its strength in both growth and innovation, remaining at the forefront of the industry.
Source: MiMub in Spanish
