Sure! Here’s the translation into American English:
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When health plan members seek care, they shouldn’t have to navigate a complicated linguistic maze. However, millions of people face the challenge of translating their symptoms, expressed in everyday language, into medical terminology and complex classifications used by the healthcare system. This mismatch forces users to act as improvised translators, transforming simple phrases like “my knee hurts when I go upstairs” into more technical terms such as orthopedics or physical medicine. Traditional provider guides only exacerbate the situation by offering overwhelming options and excessive medical jargon, leading to delays in accessing care and higher costs for both patients and healthcare systems.
To address these issues, Kyruus Health, a leading provider of healthcare access solutions, has created ‘Guide’, an innovative matching solution that utilizes artificial intelligence. This tool allows members to express their health concerns in their own words and receive personalized provider recommendations without needing to understand medical terminology. More than 1,400 hospitals, 550 physician groups, and 100 health plan brands are already benefiting from the connection of over 500,000 providers with patients, facilitating more than a million appointments annually. After implementing Guide, health plans reported significant improvements in user experience and satisfaction rates.
Guide transforms the way users seek medical care by converting concerns expressed in natural language into precise recommendations. It employs Amazon Bedrock to interpret everyday descriptions of health issues and convert them into structured medical data, using the OpenSearch Service to match this data with comprehensive provider information. This way, members can communicate their health needs informally, without sacrificing clinical accuracy in the matches. Additionally, the solution complies with HIPAA regulations through end-to-end encryption and access controls, focusing on enhancing user experience without complicating the infrastructure.
To pursue its transformation toward artificial intelligence, Kyruus Health partnered with Tribe AI, an AWS collaborator with expertise in creating large-scale AI solutions in regulated environments like healthcare. This partnership helped mitigate the risks associated with AI adoption within the organization.
The implementation of Guide has revealed significant learnings that can be valuable for other healthcare entities looking to develop their own artificial intelligence initiatives. It is essential to have a testing infrastructure tailored to the sector, conducting tests in real-world scenarios from the outset to ensure that Guide can accurately translate everyday descriptions. Likewise, a user-centered design must be prioritized to ensure that the solution effectively addresses friction points in accessing care. Finally, choosing appropriate models is key to improving business outcomes.
The user experience offered by Guide demonstrates that AWS architecture translates into tangible benefits. By entering the description of their symptoms and location preferences, members receive specialist recommendations through the OpenSearch Service, facilitating a streamlined experience that increases match rates and improves appointment scheduling rates.
Guide reflects how generative artificial intelligence can transform experiences in the healthcare sector, bridging the gap between everyday language and clinical terminology. For health plans considering digital initiatives, this solution offers a clear path to tackling the complex challenges in the sector while achieving improvements in satisfaction and medical appointment conversion rates.
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If you need any further modifications or specifics, let me know!
via: MiMub in Spanish
