Leroy Merlin, known for its extensive catalog of home improvement and construction products, also offers additional services such as assembly, installation, renovation projects, and transportation. However, the quality of these services, outsourced to third parties, generates mixed reviews among consumers.
### Assembly of Products: A Practical Solution with a Guarantee
Leroy Merlin makes assembling a variety of products easy, from air conditioners to kitchen furniture, with a two-year warranty. This service offers customers the convenience of entrusting assembly to professionals, with the possibility of starting work within two business days of the request. The assembly process is often compared to similar services from other stores like IKEA, standing out for its accessibility and the peace of mind provided by the warranty.
### Installation of Products: Adaptability and Customization
For those who wish to enjoy their purchases immediately, Leroy Merlin proposes installations adapted to the customer’s needs. With more than 30 types of installations available, the service includes an initial technical visit to develop a personalized quote, promising contact within 48 hours to organize the visit.
### Projects of Reform: Between Comfort and Controversy
The home renovation services offered by Leroy Merlin aim to facilitate significant improvements, such as converting bathtubs to shower trays, a popular change because of its impact on the accessibility of the space. However, customer experiences vary, with some reports of dissatisfaction that question the consistency and professionalism of the subcontracted workers. This aspect of their service seems to reflect the typical variability of the renovation sector, where results can greatly depend on the individual contractor.
### Handyman at Home: DIY Help without Prior Purchase
The ‘handyman at home’ service offers help with small DIY projects, such as installing lamps or faucets, without requiring a prior purchase at the store. This option is ideal for those who need occasional technical assistance without additional commitments.
### Transportation and Logistic Options
Regarding transportation, Leroy Merlin offers several options that include standard delivery and a 24-hour service, in addition to the possibility of renting vans in collaboration with Hertz. These alternatives seek to provide convenience and flexibility to meet the logistic needs of their customers.
Although many customers appreciate the convenience of these services, the reliance on outsourcing has led to mixed perceptions of quality and reliability. The final customer experience seems to vary significantly, highlighting the importance of careful contractor selection and effective consumer expectation management.
Leroy Merlin continues to be a major player in the home improvement market, but customer feedback on these additional services suggests areas for improvement, especially in service consistency and customer satisfaction. Consumers interested in these services would benefit from reviewing feedback and carefully considering their options before committing to major projects.
