Here’s the translation to American English:
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Línea Tours has introduced its new artificial intelligence named ALAN.AI, which represents a significant evolution from its predecessor, NALATRAVEL.AI. This new AI has been developed to provide even more robust and personalized support to travel agencies using the X12 Method, created by the company itself.
NALATRAVEL.AI, launched in 2024, was designed to help travel agencies automate and scale their operations. Its name pays homage to NALA, the mascot of the founder of Línea Tours, evoking a sense of loyalty and service. Now, with ALAN.AI, the company has created a “digital clone” that absorbs the knowledge of over 1,800 travel agencies over 20 years, enabling a level of interaction that simulates the experience of a traditional travel agent.
ALAN.AI operates 24/7, adapting to the identity of each agency and providing quick and effective responses to customer inquiries. This includes the ability to communicate through multiple channels, such as WhatsApp, phone, email, and chatbots. Each agency has the option to create its own specialized AI that can respond to the specific needs of its market.
The structure of the X12 Method allows each digital “clone” to learn not only the culture and philosophy of the agency that uses it but also global and operational strategies taught by ALAN.AI. In this way, a network of specialized intelligences is formed that share knowledge and improve their functioning while maintaining an individual identity that reflects each agency.
Early users have shared positive experiences regarding its use. Among them, Deborah Cesi highlighted how NALA.AI has simplified her daily work, while Formación Amazonas praised the X12 Method for facilitating campaign management and customer service.
With this innovation, Línea Tours reaffirms its commitment to democratizing access to artificial intelligence for small and medium-sized travel agencies, providing tools that were previously only available to large corporations, enabling them to compete and grow in an increasingly challenging market.
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via: MiMub in Spanish
