Sure! Here’s the translated text in American English:
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Verisk has introduced an innovative solution called Verisk Rating Insights, which significantly changes the way customers interact with updates to ISO rating content. This new system, built on generative artificial intelligence technologies and Amazon Web Services (AWS), addresses inefficiencies in the traditional process where users had to download complete packages to access specific information.
Before the arrival of Rating Insights, customers faced serious challenges. They often had to download entire files to find relevant data, turning the retrieval process into a slow and frustrating task. This also increased the workload for customer service, which spent about 15% of its weekly time resolving queries related to these difficulties. Additionally, training new users further complicated the situation.
Verisk’s proposal is based on the integration of generative artificial intelligence tools and advanced search capabilities. By leveraging large language models and augmented generation systems, the new system enables users to query in natural language and receive accurate answers without having to manually sift through large volumes of information. For example, a user might ask about the differences in coverage between two recent submissions and receive instant responses.
The system also benefits from an automated workflow that facilitates data loading and processing, allowing for dynamic content retrieval. Moreover, an AI model that understands the context and specifics of each query ensures that the answers are both relevant and precise.
Since its implementation, the results have been remarkable. Customers have reduced analysis time from hours to minutes, thereby improving their productivity. Additionally, the burden on the support team has lessened, as users can now self-service through the conversational interface.
Looking ahead, Verisk plans to expand the capabilities of Rating Insights by developing a more robust interface for complex queries and increasing the scalability of the system to accommodate a growing customer base. Measures for governance are also being considered to ensure security and compliance standards in the use of artificial intelligence.
With this innovative solution, Verisk not only reduces operational inefficiencies but also empowers customers to make faster, more informed decisions, marking the beginning of a new era in content management within the insurance industry.
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Source: MiMub in Spanish
