Sure! Here’s the translation to American English:
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Amazon has launched Amazon Q Business, a generative artificial intelligence assistant designed to enhance interaction with organizational knowledge and business systems. This new service allows seamless connectivity to over 40 popular platforms, such as Salesforce and Microsoft SharePoint, and also facilitates the creation of custom plug-ins that increase its functionality in the corporate environment.
One of the key applications of Amazon Q Business is its implementation as an intelligent chatbot, aimed at optimizing the training of new employees. Using Retrieval-Augmented Generation (RAG) techniques, the chatbot provides quick responses based on training materials, managing documents in various formats and processing up to 100,000 files. This approach enables employees to learn more efficiently by instantly extracting relevant information.
The advantages of this system are significant: it is estimated that employees can find answers up to ten times faster than with conventional search methods. Case studies indicate that companies adopting Amazon Q Business have achieved a 30% reduction in support tickets, as well as improved overall efficiency, with workers saving up to 30 hours a month in searching and synthesizing documents. The system is also capable of automatically handling 80% of routine inquiries, speeding up onboarding and training processes.
To facilitate implementation, Amazon has designed a straightforward deployment process, which includes configuring email notifications and creating an S3 bucket to store training materials. Using the AWS CloudFormation template, companies can have the chatbot operational within 2 to 3 business days.
Moreover, the system’s architecture allows for automatic adjustment of infrastructure based on demand, ensuring consistent performance even during peak activity periods. Its scalability and ability to integrate various data sources ensure its ongoing utility as organizations expand.
Concrete examples of its use show, for instance, field technicians accessing critical information and receiving specialized support through automatically generated emails. These applications demonstrate how the incorporation of Amazon Q Business not only improves access to knowledge but also optimizes communication and resolutions in situations requiring immediate attention.
With the growing need for tools that are seamlessly integrated into the corporate environment, Amazon Q Business stands out as an advanced solution capable of transforming knowledge management and internal support within organizations, facilitating fast and effective access to key information.
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via: MiMub in Spanish
