Digital transformation in the financial industry is advancing rapidly, and Parameta Solutions is at the forefront of this evolution through the implementation of innovative generative artificial intelligence solutions. Backed by TP ICAP, the company has optimized its customer service, focusing on efficient management of non-market data requests, an area that demands quick and accurate responses in an environment where customer trust is essential.
In an effort to modernize its customer service system, Parameta faced the challenge of a model based on manual processes that were not only laborious, but also prone to human errors. The answer to this need for agility came with Amazon Bedrock Flows, a tool that revolutionized the way the company manages customer emails in just two weeks. This enhancement has not only increased operational efficiency, but also maintained high quality standards, providing faster and more accurate responses to technical inquiries.
The main challenge was the growing accumulation of technical support requests flooding the email inboxes. This traditional process required multiple manual steps, from reading messages to understanding issues and validating information. However, thanks to artificial intelligence, Parameta has been able to automate email classification, extract relevant data, and verify crucial information, transforming a lengthy procedure into an agile operation.
The implementation of Amazon Bedrock Flows has provided the company with a structured approach, allowing organizations to develop efficient workflows without the need for deep technical knowledge. This democratized access to artificial intelligence has enabled Parameta’s development teams to quickly adapt their responses to customer inquiries, thus improving their service.
As a result of this transformation, response times have dramatically decreased from days to minutes. This change not only ensures customer satisfaction, but also allows for more effective information management, positioning generative artificial intelligence as a fundamental pillar in the company’s strategy.
The results achieved by Parameta Solutions underscore the importance of adopting emerging technologies in the business world. The company has not only increased its operational efficiency, but also strengthened its reputation as a reliable data provider in the financial sector. This case is a clear example of how artificial intelligence and automation are redefining business practices and customer relationships in a constantly changing market.
via: MiMub in Spanish
