Sure! Here’s the translation to American English:
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Swipet, an insurtech specializing in customized pet insurance, has made a significant step in transforming customer service through its conversational artificial intelligence, known as Laura. This innovative system allows interaction with users via WhatsApp and phone calls, creating an experience so natural that many don’t realize they’re speaking to a machine.
Laura was developed in response to common frustrations in the insurance sector, simplifying the process by eliminating the need to fill out lengthy forms and navigate complicated menus. From the first contact, users can start a conversation immediately, making it easy to obtain information about insurance efficiently.
When a user requests information, Laura sends a personalized quote along with the relevant conditions, answering questions in real time and maintaining a smooth dialogue. Additionally, if the user does not respond, Laura continues to follow up, calling back on subsequent days. The company assures that if the user prefers, they can connect immediately with a human from the Swipet team.
Eduardo Pena Varela, CEO of Swipet, commented that automation not only speeds up the process but also allows for more effective tracking of potential clients, promoting ethical and efficient contact strategies. “No more endless menus and extended waits with background music. With Laura, we offer a modern, transparent, and customer-centered experience,” he stated.
Swipet also maintains a hybrid approach in its service, ensuring that users can communicate directly with a human if they prefer, thanks to the visibility of a phone number on its website.
The integration of artificial intelligence goes beyond customer service, as Swipet is incorporating this technology throughout its structure, from creating personalized insurance to risk assessment. The arrival of Laura represents a significant technological advancement and underscores the company’s commitment to using technology to enhance transparency, efficiency, and customer satisfaction.
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via: MiMub in Spanish
