The Cost of Delivery: Logistical Challenges for Retailers and Operators

Here’s the translation into American English:

A recent study on e-commerce logistics in Spain reveals that fast shipping has become a fundamental standard for companies in the sector. The research, presented at the Elogistics Connect event on May 21 in Madrid, shows that 48% of these companies claim that more than 80% of their shipments are made within 24 to 48 hours. This report, the result of a collaboration between Ecommerce News and UNO Logística, is titled “Ecommerce Logistics in Spain 2025” and is divided into two sections: one addressing the perspective of retailers and brands, and the other focusing on the opinions of logistics operators.

Delivery cost has been identified as the primary logistical challenge for 30.77% of the surveyed companies. Additionally, the dominant logistics model among e-commerce companies indicates that 59.62% outsource more than 75% of their last-mile logistics, reflecting a clear trend toward subcontracting in this area. The most valued indicators for measuring logistics performance are shipping cost and customer satisfaction.

The study also highlights the importance of digitalization and sustainability, regarded as fundamental pillars for the future of e-commerce. Elements such as last-mile logistics, real-time traceability, and automation are transforming logistics into a crucial strategic factor for the sector’s competitiveness.

Regarding logistics operators, the report notes that delivery cost also represents their main challenge, along with sustainability and operational efficiency. About 31% of these operators have acknowledged difficulties in these areas, while 40% have had to adapt to new urban regulations that impact their costs.

The implementation of advanced technologies is on the rise, with logistics companies investing in route optimization, artificial intelligence, and warehouse automation to improve their efficiency. Despite the growing focus on sustainability, 62% of companies have already begun incorporating electric or low-emission vehicles, although they face obstacles such as high costs and a lack of public incentives.

This study emphasizes the need to rethink e-commerce logistics as a driver of innovation and resilience, underscoring the importance of adapting to a constantly changing environment characterized by hyperconnectivity and the increasing demand for more sustainable and efficient services.

Source: MiMub in Spanish

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