Leroy Merlin, a well-known construction and home supplies chain, offers a variety of services including product assembly, installations, and full renovation projects. While many customers find value in the convenience of these services, overall satisfaction varies due to the outsourcing of tasks to external companies.
Leroy Merlin’s product assembly option is often compared to similar services from other stores like IKEA. It allows customers, for a fee, to have a variety of items assembled, from garden furniture to wardrobes and kitchens, with a two-year warranty. The company promises to contact the customer within two working days to coordinate the assembly, offering an organized and efficient process.
On the other hand, the installation service covers over 30 different types of configurations, adapting to the specific needs of each customer. This starts with a technical visit to determine the project requirements and prepare a budget that is both cost-effective and timely.
Regarding renovation projects, Leroy Merlin facilitates significant changes in the home, such as the transformation of bathtubs into shower trays, ideal for improving accessibility in homes of elderly or mobility-impaired individuals. However, despite the seemingly solid structure of these services, there are customers who report less than satisfactory experiences, suggesting variability in the quality of work performed by subcontractors.
The “handyman at home” service is another offering that allows customers to request help with small DIY tasks, regardless of whether the product was purchased at Leroy Merlin or not. This service can be coordinated through the installations department or directly in-store.
Additionally, Leroy Merlin offers transport and van rental options through its partnership with Hertz, providing facilities for both standard transportation needs and more immediate requirements with their 24-hour transportation service.
With mixed reviews on the effectiveness and satisfaction of these services, customers are encouraged to share their experiences to help others make informed decisions. Despite Leroy Merlin’s efforts to provide a comprehensive service, critiques highlight the importance of carefully selecting subcontractors to maintain their reputation for quality and reliability.
Source: MiMub in Spanish
