Here’s the translation to American English:
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The Government of the City of Buenos Aires has taken an important step in modernizing its services to citizens with the introduction of Boti, an artificial intelligence assistant available through WhatsApp. Since its launch in February 2019, Boti has established a communication channel that exceeds 3 million conversations per month, facilitating citizens’ access to crucial information regarding processes such as renewing driver’s licenses and health services.
Recently, the local administration decided to collaborate with the AWS Generative AI Innovation Center to enhance the conversational experience that Boti offers. This collaboration aims to simplify a complex bureaucratic framework that includes more than 1,300 government procedures. The implementation of generative artificial intelligence is intended to optimize how citizens receive answers to their questions and access the necessary processes.
The new AI assistant system has been designed with innovative features, including a guardrail mechanism to analyze user inquiries and determine whether to approve or block them based on their content. Approved requests are processed by an agent who extracts relevant information and crafts precise, coherent responses.
This approach has proven effective, achieving an information retrieval accuracy of up to 98.9%. During evaluations, it was found that 98% of interactions maintained fidelity to Rioplatense Spanish, using local dialect peculiarities like voseo and the use of the periphrastic future.
In addition to improved accuracy, the guardrail system has ensured safety in interactions by preventing the transmission of harmful content and ensuring that Boti can effectively handle even the most complex inquiries while blocking offensive language and inappropriate behavior.
Aware of the potential that artificial intelligence offers, city authorities plan to continue improving the tool. With a variety of available language models and customization opportunities, they aim to explore voice interactions and the integration of multi-agent capabilities to tackle other tasks related to government procedures. This evolution not only promises to optimize the citizen experience but also reflects the Government’s commitment to adapting to new technologies and responding to the needs of its population.
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Referrer: MiMub in Spanish
